台湾宾果28彩票

医院中层管理干部核心胜任力指标体系研究

( 2017-07-06)

一、研究背景与目的

(一)研究背景

xijinpingzongshujigaoduzhongshiganburenshihexuanrenyongrenwenti,qiangdiaoyaojianchizhengquedeyongrendaoxiang,fahuihaofengxiangbiaodezuoyong,baxinnianjianding、weimintaiwanbinguo28caipiao、qinzhengwushi、ganyudandang、qingzhenglianjiedehaoganbuxuanhaoyonghao,zheiduiyuxinxingshixiadeyiyuanganbugongzuojuyouzhongyaodezhidaoyiyi。dangqian,weishengxitongjicengdangzuzhiyedouzunxunzhongyangheshangjidangweiduiyudangguanganbudejibenyuanzeheyaoqiu,jiehezishenshijijixingyetedianjinxingjijidetansuoheshijian,bingjileilexuduojingyan,danjiaoduoshicaiyongyiyuanlingdaoduiqi“de、neng、qin、ji、lian”dengwufangmiandafendefangfajinxingpingjia。qici,youyuquefaxitongdezhibiaotixi,ganbuxuanbayukaohedeneirongchanshengtuojie,duiyufaxianwentihoudejiupian、gaijinyijiruhejinxingganbupeiyangdenggongzuodezhidaoyiyibugou。tongshi,youyuzhibiaotixideneihanxingyukexuexingdezhihou,ganbuxuanbayukaohedefangfayeyincishouxian,wangwangzhitixianleganbuwaixiandenengliheyeji,quehushilegetitezhidengneiyinxingtezheng,yingxiangleduiganbuqianlidepeiyanghewajue。yinciganbuxuanbayijiganbukaohedenghuanjiezuoweidangguanganbudezhongyaozuchengbufen,qikexuexing、xitongxingrengjidaiwanshanhetigao。

(二)研究内容与目的

yiyuandeguanliganbushiyiyuanxiandaihuaguanlidejutichengzaizhe,zaiyiyuanzhenggeguanliyunxingtixizhong,qizhechengshangqixia、neijiewailiandezhongyaozuoyong,qiduiyuguanligangweideshengrenshuipinghefazhanqianlijiangzhijieyingxiangzheyiyuanguanligongzuochengxiao。“hexinshengrenli”shijinnianlaisuizhewoguorenliziyuanguanlililunheshijiannenglidebuduantigaoertichudeyigequanxindegainian,tashinengjiangmouyigongzuozhongdegaojixiaozheyuyibanjixiaozhequfenkailaidegetiqianzaide、shencengcitezheng,takeyishidongji、tezhi、ziworenshi,taiduhuojiazhiguandenggerentezheng。tanenggoujutizhimingcongshimougangweiderenxuyaojubeizenyangdenenglicainenglianghaodewanchenggaigangweizhize,yeshirenmenziwonenglikaifahexuexidezhishiqi。zhengsuowei“zhiganggengnengshiren,shirenfangnengshanyong”,yiyuandangweiduiganbuguanlifuyouzhutizeren,bixucongyiyuandezuzhifazhanzhanlvechufa,liqingyiyuanzhongcengguanligangweideshengrenlixuqiu,yonghao“shengrenlihexinzhibiao”zheige“zhihuibang”,yicitishengganbuxuanbayuganbukaohedenggongzuodeneihan,cujinyiyuanganbugongzuodekexuexingheshixiaoxing。benketiqiwangtongguojiaoweikexuedeyanjiufangfa,jianliyiyuanzhongcengguanliganbudeshengrenlihexinzhibiaotixi,bingjiaqiangqiyunyongyushijian,jinyibutuidongsanjiyiyuanganbuxuanbayuganbukaohegongzuodekexuexing、xitongxingyushixiaoxing,yiqiweiyiliaoweishengjigoudeganbugongzuotigongjuyoushijianyiyidecankao。

二、研究方法与结果

benyanjiutongguowenxianhuiguyu“xingweishijianfangtanfa”(behavioral event interview, jianchengbei)jinxingtansuoheyanjiu,bingjieheduiyiyuanganbugongzuojibenqingkuangdediaoyan,bianzhichengwenjuan,duiquanshi7jiajuyoudaibiaoxingdedanweijinxingwenjuandiaocha。diaochafachuwenjuan500fen,youxiaowenjuanhuishoulv88.2%。diaochaduixiangzhong,yiyuanxingzhengguanlirenyuanzhandiaochazongrenshu44%,yiyuanlinchuangkeshifuzerenzhanlinchuangrenyuande25%,yiyuanxingzhengguanlirenyuanjilinchuangguanlirenyuanzhanzongtibeifangrenyuanjin60%;ciwai,shuangjiantiaoganbuzhanbeidiaocharenyuanshu10%,renyuanjiegoubilijuyouyidingdaibiaoxing,nengjiaohaodefanyingguanligangweitedingrenqundexiangfa。

台湾宾果28彩票zaixingweishijianfangtandeguochengzhong,henduozhuanjiamenduichengxin、zhengzhi、zilv、neisheng、jingyedenggerensuzhideyijianqutongxingjiaogao,renweizheishiganbubixujubeidesuzhi,erduizhuanyehua、ganzhaoli、jingyanxingdengsuzhideyijianquejianrenjianzhi。genjuzhuanjiadexingweishijianmiaoshu,ketizuyihay group《jibenshengrenlishengrenlicidian》weilanben,duisuoshejideshengrenlitezhengjinxingletilian、guileihebianma,jianlile《yiyuanzhongcengguanliganbushengrenliyaosucidian》。cidianfenwei16xiangziwoguanlisuzhi、12xianggangweiguanlisuzhiyiji8xiangtuanduiguanlisuzhi。

台湾宾果28彩票genjudiaochajieguo,zai36geshengrenlizhibiaozhong,24gezhibiaodepingjundefenzai8fenyishang。zaizonghepaimingjiaokaoqiandezhibiaozhong,gongpinggongzheng、chengxinzhengzhi、zilv、jingye、tuanduihezuo、shirenyongren、goutongxiediao、yijipeiyangtarendengzhibiaodeyijianjiaoweijizhong,danzairenyuanzhenghe、jihuatuixing、quanjuguannian、taiwanbinguo28caipiaoyishiyijineisheng、paichuyinandengzhibiaodeyijianjuyouyidingfenqi。ketizuzaishujujieguodejichushang,zhaokailezhuanjiaxiaozutaolunhui,zonghekaolianglegeleibierenqundetezhiyijitamengezidejiaodukanzhongdeshengrenlitezhi,duiyanjiujieguojinxinglerenzhen、yanjindetaolun,tichuzhengyijiaodadanpaimingkaoqiandezhibiao,hebingbufenxiangjindezhibiao,zuizhongxingchengle“yiyuanzhongcengguanliganbushengrenlihexinzhibiaotixi”,qizhong,ziwoguanlizhibiao5xiang,gangweiguanlizhibiaoyou3xiang,tuanduiguanlizhibiao4xiang,gongji12xiang(jianbiao1)。

表1医院中层管理干部胜任力核心指标体系

 

纬度

胜任力核心指标

ziwoguanli

chengxingongzheng、neishengzilv、jingyejinqu、xingdongli、danxingyushiying

gangweiguanli

台湾宾果28彩票quanjuguannian、fenxipanduan、jihuatuixing

tuanduiguanli

peiyangtaren、shirenyongren、goutongxiediao、tuanduihezuo

三、结论

getisuojuyoudeshengrentezhengyouhenduo,jiuyiyuanguanligangweieryan,suoxuyaodebuyidingshisuoyoudeshengrentezheng,yinci,jiuxuyaoduihexinshengrenlizhibiaojinxingfenxi,tilianchunenggouduiyiyuanguanliganbudegongzuoyoujiaoqiangyucexingdeshengrentezheng,jihexinshengrenlizhibiao。yibanrenwei,zhiyoudanggerendeshengrenli(zhigerennengzuoshenmeheweishenmezheimezuo)、gangweigongzuoyaoqiu(zhigerenzaigongzuozhongbeiqiwangzuoshenme)yijizuzhihuanjing(zhigerenzaizuzhiguanlizhongkeyizuoshenme)sanzhejiaoji,cainengchengweiyiyuanganbuzuiyouxiaodegongzuoxingweihuoqiannengfahuidezuijialingyu。ciciyanjiudechude12xiangzhibiao,fenbiecongziwoguanli、gangweiguanlihetuanduiguanlisangeweidu,duiyiyuanguanliganbudeshengrenlihexinzhibiaojinxinglejiaohaodequanshi,yeyuxizongshujitichude“haoganbu”dewutiaobiaozhunsuoqihe。tongshi,tongguoyanjiujieguokejian,yiyuanzhongcengguanlirenyuandehexinshengrenliyuyibanzhongcengguanlirenyuandeshengrenliyouyixiegongtongdetezhi,danyiyuanzuoweishehuizhongdeyigeteshudanwei,shibiyouqiteshuxing,yinweiyiyuancongyerenyuanzhijiemianduideshibinghuandeshengming,eryiyuanguanlizhesuishizuoweiguanlirenyuan,shouxianshiyimingyiliaorenyuan,yinciyiyuanguanliganbubixuyaoyou“renai”zhixinheyoujiaoqiangdeshehuizerengan,jiejinquanlideduihuanzhedeshengmingjiankangfuze。

(一)自我管理的核心指标

台湾宾果28彩票“chengxingongzheng”he“zilv”shidajiagongrendeganbuyinggaijubeidegerensuzhi,yiyuanzhongwulunnagegangwei、nayicengjideganbu,doubixuchengshishouxin,yishenzuoze,zijuezunshouyuanlidegezhongguizhangzhidu,lingdaoxiacengzhigongjingranyouxudegongzuo;chuliyiyuanshiwushiyaogongpinggongzheng,jiangyuanze、jiangjilv,juyoujiaoqiangdelianjiezilvdeyishiheziwoyueshuhedidangliyiyouhuodenengli,yixinweishehuiheguangdarenminqunzhongmoufuli,shuliyiyuandelianghaoshehuixinyu。

台湾宾果28彩票“jingyejinqu”he“xingdongli”shizhongcengganbuzaigongzuozhong“zuochengshi”、“zuohaoshi”dehexinyaosu,queshaozheiliangzhongshengrenli,yejiushiqulezhongcengganbuzaiyiyuanzhongdehexinzuoyong。

台湾宾果28彩票“danxingyushiying”shidangxiajiaoweiliuxingdemingci,suizheshehuiduixinlijiankangderenshiduzhujiantisheng,ganbudexinlisuzhiyeyuelaiyuebeikanzhong。youqishizaiyiliaoxingyedegaoqiangdu、gaofengxiandedabeijingxia,yiyuanguanliganbudexinlisuzhihehuanjingshiyingnengli、youxiaogongzuonengliyijicuozhenaishouliheqingxukongzhinengliyexiandeyujiazhongyao。

(二)岗位管理的核心指标

台湾宾果28彩票“quanjuguannian”、“fenxipanduan”he“jihuatuixing”junshiyiyuanzhongcengganbudailingtuanduishunli、youzhiwanchengyiyuangexiangzhanlvemubiaodezhongyaonengli。zhongcengganbuzuoweibumenlingtouren,bixucongyiyuanzuzhizhanlvezhengtihezhangqidejiaoduchufa,duishiwujuyoujiaohaodelijie、panduanhejueduannengli,nenggouduigezhongchulifanganjinxinglibifenxihekexingxingbijiao,xuanzezuiheshidefangan;tongshiyaojuyoujiaohaoshuofuli、xiediaoli、tuidongli,nenggouyouxiaozuzhigeleiziyuan,shisuozuodejihuashunlituixingxiaqu,quebaoyiyuangexianggongzuodeyishunlikaizhan。

台湾宾果28彩票zhideyitideshi,shoufangquntiduiyu“zhuanyehua”depingfenquyuzhongyou,shuomingduiyudabufenguanligangweieryan,guanliganbudezhuanyehuazhishisuiranbiyao,danbingbuqijuedingxingyinsu,ganbudegerensuyangheguanlinenglixiandegengweizhongyao。dangranzheibingbuyiweizheguanliganbujiukeyimanzuxianzhuang、gubuzifeng,zuowei、yushengmingxiuqixiangguandeyiliaoxingyedeguanlizhe,yinggaishikeguanzhuyiliaodezuixinfazhandongtai,lejieyiliaoxinjishu,yongxinzhishiqutansuoxinfaxian,lizhengzaizhuanyezhishilingyu、yihuoshiguanlilingyuyushijujin。

(三)团队管理的核心指标

台湾宾果28彩票beinarudesigehexinzhibiaozhong,“peiyangtaren”he“shirenyongren”dedefenzuigao,xianran,duiyuyibanxingzhengguanlirenyuanhelinchuangyiwurenyuaneryan,xiwangshangjinenggougenghaodejiyuyindao,bangzhutamengengkuaidechengzhang;ercongtiduitaiwanbinguo28caipiaoheningjulitaiwanbinguo28caipiaodejiaodueryan,nenggouhenhaodishibiehefajuexiashudeyoushiyuqianneng,yongrenzhizhang,shiqizuidaxiandudifahuizuoyong,shixiantuanduiyuchengyuangongtongchengzhangyeshishifenzhongyaodenengli。yiyuanzhongcengguanliganbuyaobanyanhaojuecezheheguanlizhedejiaose,linghuodeyunyonggezhongjilihejiangchengzhidu,chongfendiaodongyiwurenyuandegongzuojijixing,nulijiangmeigerendezhuanzhangheyoudianfahuichulai,congertigaoyiyuandeguanlixiaolv。

ciwai,“goutongxiediao”he“tuanduihezuo”yebeirenweishiganbudehexinshengrenli,zuoweiyigezhongcengganbu,zaiyiyuanzhongqizhechengshangqixiadeniudaizuoyong,bixutuoshanchuliyushangji、pingjiyijixiajizhijiandeguanxi,tuanjietongshijixiashu,bingmiqiepeihe,cuchengxianghulijie,huodezhichiyupeihe。

 

四、讨论与建议

台湾宾果28彩票congcicidiaoyanjieguokejian,yiwuyuangongduiyuyiyuanganbudexuanba、kaohejipeiyanggongzuohaishiyougenggaoyaoqiude,erduiyubashengrenlizhibiaotixiyingyongyuganbugongzuohoudechengxiaoyeshijiaoweikanhaode,yinci,cijujuyoujiaoqiangdeshijianyiyihetuixingshishidelianghaojichu。hexinshengrenlizhibiaotixidejianli,bujinkeyiyouxiaojiejuedangqianyiyuanlingdaoganbuxuanba、ganbukaoheyijiganbupeixunguochengzhongcunzaidezhuduowenti,gengnengmingquedizhidaoyiyuanganbuguanligongzuodegegehuanjie,congerxingchengwanzhengguifandeyiyuanzhongcengganbuguanlitixi,dadaotigaoyiyuanguanliganbuguanlishuipingheyiyuanzhengtijixiaodemubiao。jiyuhexinshengrenlimoxingkaizhandeyiyuanganbuguanligongzuo,shixinxingshixiatishengyiyuanlingdaoganbuguanlixiaonengdebiranxuanze。

(一)将核心胜任力指标应用于医院中层管理干部的选拔任用中

台湾宾果28彩票duiyuyiyuanzhongcengguanliganbueryan,meigerensuojuyoudeshengrentezhengkenengyouhenduo,danshiyugangweideyaoqiujiyiyuandehuanjingbuyidingfuhe。dangqian,zaiganbuxuanbaguochengzhong,youqishizaiconglinchuangxuanbashanglaide“shuangjiantiao”ganbuzhong,changchanghuipengdaozheiyangdexianxiang: suoxuanbadeganbuzaigegefangmianbiaoxianyouxiu,danburudaoguanligangweishangjiuxiandebugoushiying,gongzuoxiaolvbulixiang,gongzuonenglichaqiangrenyi。erjiuqiyuanyin,kenengjiushiyinweitamenyugangweidebupipeidaozhihouqidegongzuoxiaolvdixia,yewunengliwufatixian,zishenjiazhibunenggouhenhaodeshixian。zheiyangjiuyaoqiuyiyuanzaiganbuxuanbarenyongshiyouyitaokexuede、helide、kechixudefangan、jihua,zhuanrenzhuangang,yincaishiyong。ganbuhexinshengrenlizhibiaotixidejianli,jiushimingqueyiyuanmougeguanligangweishangjixiaoyouyihehegenaizhibuhegedeganbudechabie,ranhougenjugangweidexuyao,duigetibiaoxiangdeheqianzaidedongjijisuzhijinxingshaixuan,shixuanbaduixiangzuizhongjuyougengqiangdegongzuojixiaoyucetezheng,yinerdadaosuoxuanganbuzairuzhihouderengangpipei、zishenjiazhizuidahuadeshixian,zuizhongdadaoyiyuandegongzuoyuanjinghezhanlvemubiaodeyouxiaowancheng。

(二)将核心胜任力指标应用于医院中层管理干部的考核评价中

台湾宾果28彩票ruheduiyiyuanxingzhengguanliganbujinxingyouxiaodejixiaokaoheyizhishigenanti,yiwangdekaohetixicunzaidezhuyaowentizaiyusandian: yishikaohezhibiaocufang,meiyouzhunqueqingxidesuzhizhibiaofenjie,quefatongyideguidinghebiaozhun,kaoherenyuanzhinengpingzijideganjuehelijielaipanduan,yunlunwucha、juzhongqushidaozhipingjiajieguozhuguanhua。ershigongzuojixiao(jieguo)nanyizhangwo,xingzhenggongzuobutongyulinchuangyewugongzuo,jiaonanlianghua,butonggangweizhizechayixianzhu,yincigongzuojixiaobukejixiedejincong“jieguo”laihengliang“jixiao”。sanshikaoheshishiguochengxiangduicucao,canjiapingyidequntixiangduixiazhai。xingzhenggongzuodejixiaoyujieguobingbushikongzhonglouge,shishoudaoxingzhengguanliganbubenrenzhishijineng、zhudongxingdengneizaitezhengjuedingde,yinci,tongguoshengrenlihexinzhibiaotixidejianli,jiangkaohedefangxiangyoujieguodaoxiangzhuanweisuzhidaoxiang,jiuweihelidequfenjiyoujichatigongleyiju。

tongguokaohe,keyikandaoganbuzaiziwoguanli、tuanduiguanliherenwuguanlishangdesuzhiyunenglidechayixing,congernenggougenjuqizhangchujiangqianpaizaiheshidegangweishang,bingduiqiruodianjinxingtisheng。liru,duiyufengxianyishi、zhixingli、gongzuozhudongxingshangbuzu,dangerennenglijiaoqiangdeganbu,xuyaojiaqiangzuzhijilv、jingyejingshendengfangmiandeyindaohepeixun;erduiyugejingyejingshenqiang,fengxianyishihao,dannengliyibandeganbu,zeketongguoanpaiyewunengliqiangdelaoshiyindaodengbanfatigaozhuanyesuzhi。conggangweianpaijiaodushangkan,qianzhekenenggengshengrenlinghuoxingjiaogaode、duiwaitaiwanbinguo28caipiaodegongzuogangwei,erhouzhezeshihegongzuoyanjinxingyaoqiugao,yichulineibushiwuweizhudebumengongzuo。

(三)将核心胜任力指标应用于医院中层管理干部的培训体系中

duiyiliaoguanlirenyuandepeixunshiyiyuanfazhandeyixiangjuyouquedinggaohuibaodezhangqitouzi。yiyuankaishedepeixunshideguanlirenyuantuokuanyanjie,genshangyiliaojiefazhandesudu,zheiyangyouzhuyuguanlizhetichuchuangxinfazhangainian,tishengyewunengli。jinnianlai,geleiweishengjigoudouhenzhongshiduiguanlizhedepeixun,danwangwanghuafeiledaliangjingfeiheshijiandepeixun,xiaoguoquebumingxian。ershengrenlimoxingtanenggouyingyongyupeixun、gongzuozhidaodenggegefangmian。jiyushengrenlikaizhanpeixun,xuyaojiangchixupeiyuzuzhihexinnengliheyuangongshengrennenglifazhanxiangjiehe,jiangrencaipeiyangyujiejuexianshigongzuozhongdewenti“duanban”jiehezaiyiqi,shitongyangdeziyuanchanshenggengweixianzhudexiaoguo,tigaotouruyunenglidechanchubi,congeryouxiaobimianpeixunzhongdemangmuyulangfei,bingshixianzuzhihegerendeshuangying。yinci,benwenrenweizaiyiyuanzhongcengganbudepeixunshijianzhong,yaoyijutigangweidehexinshengrenliweiguanjianhuanjie,zaijinyibumingquepeixunzhutidejichushang,zhenduipeixunxuqiufenxi、peixunjihuazhiding、peixunguochengkongzhi、peixunxiaoguopinggudengyixiliehuanjie,zaizunxundaoxiangxing、xitongxinghedongtaixingdeyuanzeshangkaizhanyiyuanlingdaoganbupeixun,xingchengyigekexue、youxiaodetixi。tongshi,yaozaichuantongdepeixunneirongdezhishihejinengdepeixunjichushang,zengjiaxinli、guannianhesiweipeixun,chongfentixiangexinghuaheduoyuanhua。

 

(ruijinyiyuanketizu yangweiguo yuliwei guzhidong zhuwenxiu tangwenjia)

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