However, in order to achieve this we require that support query requests be raised by email and contain the information detailed below. Without the relevant information, listed below, we can only guess at the information you require to resolve the issue raised.

We have a pre-formatted email form that you makes it easier for you to insert the appropriate information needed. Simply email us with Partner Support Form in the subject line and we will email you back the email support form template.

If your query is urgent then simply cut and paste the information from this web page into your email and remove the comments which are in italics and provide the relevant information for your query.

The information you must include in your email is as follws. We accept that for some queries not all information requested will apply.

Partner Support Query Form

1. Your Reference Number:- this uniquely identifies your query for subsequent correspondence on the issue raised

2. Query Type - Q(uestion), B(ug report), E(nhancement request):-

3. Priority (Urgent, Medium, Low):-

4. Request date:-

5. Request/problem description:- please be precise as to what the issue is and what is required

6. TALC2000 version number:- as shown in the "About" box

7. Name and version number of the terminal emulator being used:-

8. Windows version used:-

9. PC Networking used, if tests stored on Network drive:-

10. What you have tried to do to fix the problem:- it is very important that you tell us clearly and precisely what you have tried to do to fix the problem in as much detail as necessary

11. What sections of the manuals you have referenced:-

12. If the problem has only just started occuring, what has been recently changed:- this question is very important, any changes to the system no matter how minor need to be detailed here

If the problem is in any way related to playback speed/delays/lock up etc. please also attach copies of the following files to your email support requests as email attachments:

• Config.sys
• Autoexec.bat
• System.ini
• TALCKSDL.TRN